Privacy Policy

Effective Date: 19th September 2023
At Avkalan.ai, we take your privacy seriously. This Privacy Policy outlines our commitment to protecting your personal information and describes how we collect, use, share, and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the UK and EU.

1. Information We Collect

1.1. Personal Information: We may collect personal information such as your name, email address, phone number, and company details when you voluntarily provide it to us, for example, when you contact us or subscribe to our services.

1.2. Usage Data: We may collect information about your interactions with our website, including IP addresses, browser types, pages visited, and other usage data to improve our services and website performance.

2. How We Use Your Information

2.1. Service Provision: We use your personal information to provide the services you request, respond to your inquiries, and manage your account.

2.2. Communication: We may use your contact details to send you important updates, newsletters, and marketing materials, but only if you have consented to such communications. You can opt-out of these communications at any time.

2.3. Analytics: We use usage data to analyze website performance, track user trends, and improve our website’s functionality.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

3.1. Contractual Necessity: When we need to fulfill a contract with you, such as providing our services.

3.2. Consent: When you provide explicit consent for specific processing activities, like receiving marketing communications.

3.3. Legal Obligation: To comply with legal obligations, such as tax and accounting requirements.

3.4. Legitimate Interests: Pursuing our legitimate interests, such as improving our services and marketing efforts.

4. Data Sharing

We may share your personal information with third-party service providers who assist us in delivering our services, including data storage and processing, but only to the extent necessary to perform these functions. We will not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security practices are regularly reviewed and updated to mitigate risks effectively.

6. Your Rights

6.1. Access: You have the right to access the personal information we hold about you.

6.2. Rectification: You can request that we correct inaccurate or incomplete personal information.

6.3. Erasure: You may request the deletion of your personal information under certain circumstances.

6.4. Restriction: You can request that we restrict the processing of your data in specific situations.

6.5. Data Portability: You have the right to receive your data in a structured, commonly used format and transmit it to another data controller.

6.6. Withdraw Consent: If we process your data based on consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the details provided in the “Contact Us” section below.

7. Data Retention

We will retain your personal information only as long as necessary for the purposes for which it was collected or as required by applicable laws and regulations.

8. Cookies

Our website may use cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or process personal information from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Please review this policy periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us: help@avkalan.com

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